Salesforce Engagment Manager

hybrid
Canada, Canada, CANADA .
full-time . November 7, 2023

Description

Modes strategically partner with financial services organizations to build the digital foundations and capabilities expected by the industry today. That means designing and building scalable digital platforms, leveraging automation, developing new processes and skills to become data-driven, creating seamless omnichannel experiences, and ensuring organizations can harness the full potential of digital transformation.

We are a company filled with people who are passionate about our work — which is just one reason why Modes is liked by our customers and partners alike. At Modes, we’re committed to our work, having fun and most importantly, to each other’s success.

To learn more about Modes Inc, please visit our website www.modesinc.com

What we are looking for:

A delivery-centric leader to spearhead the delivery of our Salesforce projects. The ideal candidate will have proven experience in project delivery, hands-on experience building and collaborating with functional and technical teams, and a solid executive presence to work with our most senior stakeholders.

The Salesforce Delivery Manager is the single point of contact and is accountable for service delivery operations. Manages all service management on behalf of the delivery organization. Responsible for client relationship development and management. Accountable for commitments made on behalf of Modes to the client, including contract scope management, demand management & forecasting, and cost & profitability of service delivery.

The focus of this role is on the delivery of quality-focused initiatives, maximizing business value, and establishing best practices. With your proven customer success expertise, you will support and lead the project delivery team by providing a strategic delivery roadmap for Salesforce solutions. In addition, work independently to review and update existing processes to ensure a robust delivery methodology is established and a continuous improvement model is implemented and adhered to.

What you’ll be doing:

Leads Salesforce delivery team to deliver quality-focused projects
Work with subject matter experts to develop detailed work package definitions, estimates and overall timelines
Lead Salesforce.com implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues and impacts on solution and service delivery commitments and client relationships
Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, and conduct continuous improvement and causal analysis activities
Builds and sustains effective communications with customers toward the goal of maximum customer satisfaction
Develop and lead project governance with client stakeholders and Modes leadership team
Involve stakeholders in assembling a project team responsible for developing, testing, and delivering the business support system
Build and maintain high-performance teams
Encourage collaboration and teamwork to execute plans and monitor progress against goals
Cultivate and maintain excellent relationships with customers and colleagues to achieve the expected level of customer service
Share knowledge within teams and leads with a continuous improvement spirit to support the ongoing development of operational support capabilities across teams

Qualifications:

A minimum of 5 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements within a consulting practice
A minimum of 2 years of experience leading cross-functional delivery teams
Experience delivering projects to the financial services industry
Deep knowledge of Agile frameworks and change management processes with the ability to rapidly assess, prioritize, and lead stakeholders through the changes.
Experience defining detailed project scope and requirements from business and technology objectives
Strong executive presence and ability to work closely with senior technology and business leaders to ensure that delivery expectations are developed, managed, and met
Experience in leading and directing all levels of project team members, including business and technology resources, in achieving project and program objectives
Possess an Agile mindset, focus on client centricity, consistent delivery of value, eliminating waste and continuous (relentless) improvement
In-depth technical knowledge of the Salesforce platform to develop client and business solutions
Analytical mind, people-centric and exceptional communication skills (written & verbal)
Experience with collaboration, issue tracking, and project management tools

Top Perks and Benefits

Competitive Salary
Generous vacation policy
Training allowance and Ongoing Learning opportunities
Remote Work support
A supportive work environment
Enhanced Personal and Family Benefits Plan (Health, Dental, Life, Disability and Travel)
And more

Modes is an equal opportunities employer and welcome applications from all sections of society and do not discriminate on the grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Know someone who would be a perfect fit? Let them know!